Your privacy matters to us - here's how we handle your info
Look, we get it - nobody actually enjoys reading privacy policies. But here at Frostveil Bastion, we're straight shooters. We've been working on vehicles in Calgary's brutal winters for years, and we treat your personal info with the same care we'd treat a customer's classic truck.
This policy spells out what information we collect when you visit our shop or use our website, how we use it, and what rights you've got. We're not into selling your data or any of that shady stuff - we just want to fix your car and keep you safe on those icy roads.
When you book an appointment or bring your vehicle in, we'll need the basics:
We keep records of what work we've done on your ride - it helps us track maintenance schedules and catch potential issues before they leave you stranded in a snowstorm.
Like most websites these days, we automatically collect some technical stuff:
This helps us figure out if our website's actually useful or if we need to simplify things. We're mechanics, not web designers, so feedback matters!
Sometimes we'll take photos of your vehicle or specific issues we find during inspection. These help document the work needed and provide you with visual proof of what's going on under the hood.
We also store diagnostic scan data from your vehicle's computer system. This stuff's gold for tracking down those annoying check engine lights and monitoring how your car's handling the cold weather.
We're not gonna beat around the bush here. Your information helps us run the shop and take care of your vehicle properly. Here's the breakdown:
Processing your appointments, completing repairs, sending you service reminders, and keeping track of your vehicle's maintenance history. Pretty straightforward stuff.
Reaching out about your appointments, letting you know when your car's ready, answering questions, and occasionally sending useful tips about winter vehicle prep.
Processing payments, sending invoices, and handling any warranty claims. We gotta keep the lights on and pay our techs, y'know?
Analyzing trends to improve our services, figuring out what equipment we need, and making sure we're stocked up on the right parts for Calgary winters.
We take security seriously - probably more seriously than that rust on your rocker panels (which, by the way, you should really get looked at). Here's what we do:
Under Canadian privacy laws (especially PIPEDA), you've got some rights when it comes to your personal info. Here's what you can do:
Ask to see what info we've got on you. We'll show you your records.
If something's wrong, tell us and we'll fix it. Typos happen.
Request deletion of your info (with some limits - we gotta keep financial records for tax purposes).
Unsubscribe from marketing emails anytime. There's an unsubscribe link in every message.
Get a copy of your data in a readable format if you want to take it elsewhere.
File a complaint with the Privacy Commissioner if you think we've messed up.
Want to exercise any of these rights? Just give us a call at (403) 555-7829 or shoot an email to service@frostveilbastion.info. We'll get back to you within a reasonable timeframe - usually a few days, maybe a week if we're slammed with winter tire installs.
We don't hang onto your info forever, but we do need to keep some records for practical and legal reasons:
After the retention period's up, we securely delete or destroy the information. Shredders for paper, secure deletion for digital stuff.
Our website might link to other sites - parts suppliers, manufacturer resources, that kind of thing. Once you click away from our site, this privacy policy doesn't apply anymore. Those other sites have their own policies, and honestly, some of them are way longer and more confusing than ours.
We use a few third-party services to keep things running:
All these services are contractually obligated to protect your data and only use it for the specific purposes we've agreed on. We pick reputable companies that take privacy seriously.
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We'd rather you ask than worry about it.
Phone:
(403) 555-7829
Email:
service@frostveilbastion.info
Mailing Address:
Frostveil Bastion Auto Repair
2847 Barlow Trail NE
Calgary, AB T2E 7J4
We'll respond to privacy inquiries within 30 days as required by Canadian law. Usually we're quicker than that - especially during the slower summer months.
We might update this privacy policy from time to time - usually when laws change or we add new services. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you keep using our services after changes are posted, that means you're cool with the updated policy.